Ritual

We're committed to evidence-based products and always question the status quo. Ritual was built on asking questions–we’d love to hear yours.

Account Support

Change your email or phone number to keep your account details up to date.

✉️ How do I update my contact information?

Move recently? Here's how to update where your Ritual gets delivered.

📦 How do I update my shipping address?

Whether you're locked out or just want to switch things up, here's how to reset or update your Ritual password quickly.

🔐 Reset or Update Your Password

Save time by signing in with your existing Google or Apple credentials.

🔍 Can I log in with my Google or Apple account?

🔐  Account Management

Step-by-step guide to cancel your Ritual subscription anytime from your Account Page.

❌ How do I cancel my subscription?

Take control of your schedule with ease! Discover the simple steps to adjust your delivery date.

📅 How do I change my delivery date?

🔄 How do I switch my product or scent?

Moving internationally? Here's what to expect and how to manage your subscription when relocating.

🌍 What happens to my subscription if I move out of the country?

Once an order processes, it ships fast—here’s what to know if you want to cancel or make changes.

🚚 Am I able to cancel an order that's processed?

Ready to start back up? Learn how to quickly reactivate your paused or canceled subscription.

▶️ How do I reactivate my subscription?

📦 Subscription Management

Learn about monthly subscriptions, one-time purchases, shipping fees, and how to customize your delivery.

🛍️ What purchase and delivery options does Ritual offer?

Explore the perks of our 3-month delivery plan, how to switch between monthly and 3-month options, and how savings work.

3️⃣ What are 3-month deliveries, and how do they work?

How does the monthly subscription plan work?

Choose the plan that works best for you – from one-time purchases to flexible subscriptions.

🛒  Ordering and Subscription Options

Learn how to edit, skip, unskip, or remove items from your Ritual bundle.

🧩 How do I edit my bundle?

Customize and manage your Ritual bundles.

🧩 Bundling

Learn how to apply promo codes, what payment methods we accept, how your billing info is stored, and what to do if you see multiple charges.

💳 Payment Methods, Promo Codes & Billing Support

Learn about Ritual’s 30-Day Happiness Guarantee.

💛 What's your Happiness Guarantee?

Find out how Ritual’s refund process works and what to know about returns and recurring subscriptions.

💸 Refunds & Returns Policy

Learn how ID.me helps verify eligibility for discounts for military and healthcare providers.

🪪 How does your partnership with ID.me work?

Learn how to change or update the credit card and billing info on your Ritual account quickly and securely.

🧾 How do I update my billing details?

❓What is an HSA/FSA?

💳 Does Ritual offer HSA/FSA payment?

💳 Payment & Billing

Learn how long shipping takes, when your orders are processed, how much it costs, and where it's coming from.

📦 How does shipping work?

Find out where your order is and how to access your tracking link anytime.

📍 How can I track my order?

Learn what to do if your Ritual order arrives damaged or doesn’t arrive at all.

🚨What if my package is damaged or missing?

When do orders ship?

Need your Ritual order sooner? Learn about shipping options and availability.

⚡ Can I expedite my shipping?

📬 Shipping & Delivery

Learn how to give Ritual as a gift, redeem a gift card, or share the love through our referral program.

🛍️ How does gifting work at Ritual?

🛍️ Gifting

Learn how to get in touch, find us on social, and explore our welcome perks.

❓ General Questions & Getting Started

❓ General Questions

Terms of Service

Privacy Policy

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

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